Warranty 

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At Trulap, we stand firmly behind the quality of our products because we use them ourselves. We believe in keeping things straightforward and honouring our commitments to you.

 

Warranty term
Your Trulap purchase is covered for three (3) years from the date of when you receive your order.

  
How It Works

If your product has an issue, all we need is your order number. During the warranty period, if there’s a problem due to a manufacturing defect or shipping related damage, you will be covered.

 

A $29.99 fee for shipping and handling will apply.

 

No Nonsense
No complicated paperwork or hoops to jump through. Just reach out with your order number, and we’ll take it from there.

Whats Not Covered

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Wear and Tear: Cosmetic scratches, dents, or paint peeling that don’t affect function.

 

Misuse or Neglect: Damage from accidents, misuse, improper maintenance, mods, or ignoring instructions.

 

Uncontrollable Events: Natural disasters or “Acts of God.” In short, use it as intended, follow instructions, and treat it right. If it fails due to a defect, we’ve got you covered. Otherwise, that’s on you.

Important

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Please avoid dropping your dumbbells, as this may cause damage to the product or your flooring.

Dropping Trulap dumbbells will void your warranty.

Disassembling the dumbbell handle will also void your warranty.

 

However, we understand accidents can happen. For that reason, we provide a one-time complimentary drop warranty within your warranty term.

 

All parts remain available for purchase outside the warranty period.