Your satisfaction is our priority. We're here 7 days a week to assist with orders, tracking, exchanges, returns, or anything else you may need.
Answers to our most frequently asked questions.
When will my order ship?
Orders are generally shipped out within 24 hours Monday to Friday.
Can parts be purchased outside of warranty?
Yes, you can purchase outside of warranty. To purchase replacement parts. Please click here
How much does Shipping cost?
We Offer free shipping to Canada, GCC and USA. For the rest of the world please enter your address at the checkout and the system will generate the rate.
Can we apply a signature hold on the delivery?
Yes, we can. Please make the request on the order note on the checkout page and send us a email with your order # to info@trulap.com
Do we offer finanacing payment options?
Financing options will be available early 2025 in Canada, Usa & GCC.
Do you offer service discounts?
Yes We do. In honour of those who serve our communities. We offer discount to military, veterans, police, fire fighters, EMT and teachers. Enjoy a discount off your purchase by contacting us via chat or email at info@trulap.com and kindly provide us with a proof of status and we will share a discount code with you.
