Shipping & Refund Policy

Title

Shipping Policy

All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

We will not be able to make any changes to your order after it has shipped.

 

Shipping charges for your order will be calculated and displayed at checkout. Simply enter your address in the checkout section to calculate shipping cost. 

Shipping Options

E.T.A

Standard shipping to Canada ,USA, UAE

3 to 8 days

International sea shipping 5 to 7 weeks aprox

varies by location

NOTE: We are not responsible for shipping carrier, weather and holiday delays.

7 Days A Week Support 

Free Shipping 

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Payment

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guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. 


Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make any changes to your order after it has shipped.


Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

International By Air Express

3 to 7 Days

Starts at $399

International By Sea 

35-55 Days

Starts at $99

NOTE: We are not responsible for shipping carrier, weather and holiday delays.

Refund, Return, Exchange & Cancellation Policy

Due to hygienic reasons, we do not accept returns on open box used Trulap 8552 & 8592 dumbbells.

 

Unopened, sealed are eligible for a return within 14 days. 

 

Please note that the return shipping fees is the responsibility of the sender. 

 

We cannot refund or exchange any products without original packaging. 

 

Returns/Refunds/Cancelations
Customer is responsible for two way shipping on all approved returns and refunds. If order is cancelled prior to us shipping it out there will be no shipping fee to bare

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Address changes
Unfortunately, we cannot change the delivery address after an order has been shipped. Address change can be applied for orders that have yet to be shipped. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Process

01.

Orders are processed in 1 business days, excluding weekends and holidays. 

02.

We will provide an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder

03.

Time to get to work 💪

How fast is shipping to USA & Canada?

 

Standard freee shipping to USA & Canada requires 3 to 8 days to deliver

Where do you ship from?

We ship from Calgary, Alberta

How much does shipping cost?

Shipping is free to Canada, USA, Norway and UAE. Add to cart & enter your address to calculate shipping for all other countries.

Are Trulap dumbbells available in kg?

 

Trulap dumbbells display KG and LB increments. 

Contact Us

Address:

135A 250 Aero Link Ne 
T2E 7X8 Calgary, Ab 

Canada

Phone:

587-207-2720

Email:

info@trulap.com

Web:

www.trulap.com

Thanks for contacting us. We'll get back to you as soon as possible.