Shipping & Refund Policy

Title

We offer free shipping worldwide.

Shipping Method

Ground shipping

Express shipping 

Airplane shipping

Sea shipping

E.T.A

2 to 8 business days

1 to 4 business days

1 To 6 business Days

15 to 45 business days

We’ve significantly improved our worldwide shipping. Estimated delivery times (ETA) are provided as a guideline & may vary due to weather conditions, holidays, or unforeseen delays

Shipping Policy

We process orders within 1-2 business days.

You’ll receive an email confirmation with your order details after placing your order. If you don’t see it, check your spam folder or contact us for support. If you need help with your order, contact us immediately. We can’t make any changes once it ships - please double-check your shipping address before placing your order. 

 

Returns & Refunds

Due to hygiene standards, we do not accept returns on used or open-box Trulap dumbbells.

Unopened and sealed items are eligible for return within 14 days of delivery. Return shipping costs are the responsibility of the customer. We cannot accept returns or issue refunds without the original packaging.

 

 

 

Order Cancellations & Returns

Customers are responsible for return shipping costs on all returns and refunds.

 

 

 

Exchanges 

To exchange an item, we recommend placing a new order and returning the original. Once your return is approved, your refund will be processed.

 

 

 

Address Changes

We cannot change the delivery address after an order has shipped.

If your order hasn’t shipped yet, contact us immediately to update the address.

 

 

 

Refunds

Once we receive and inspect your return, we’ll notify you if it’s been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow extra time for your bank or credit card provider to process the refund.

Order Process

1.

Place your order

2.

We will provide an e-mail confirmation with the your tracking info.

3.

Delivered to your door in days.

Contact Us

Address:

135A 250 Aero Link Ne 
T2E 7X8 Calgary, Ab 

Canada

Phone:

1-888-345-0777

Email:

info@trulap.com

Web:

www.trulap.com

Thanks for contacting us. We'll get back to you as soon as possible.